Official
PSCA e-challan portal
Check unpaid challans, see camera evidence and request a review of a wrong challan.
Contact
Contact Us
Spotted an error, have a question about one of our guides, or want to suggest a topic? Contact us by email and a member of our editorial team will reply, usually within two working days.
- Real people reply
- Corrections welcome
Please read before you write
We are an independent website, so we cannot check, pay or cancel challans, and we have no access to PSCA records. Never send us your CNIC, card number, PIN or OTP. For anything about your own challan, use the official contacts further down this page.
How to contact us
Email is the fastest way to reach us. Our address is [[CONTACT EMAIL]]. To help us reply quickly, use one of the subject lines below.
| Reason | Subject line | Usual reply time |
|---|---|---|
| A question about one of our guides | Question | Within two working days |
| An error or outdated information | Correction | Within two working days; confirmed errors are fixed promptly |
| A privacy request (access, correction, deletion) | Privacy | Within 30 days |
| Advertising or partnership enquiries | Advertising | Within five working days |
What to include in your message
A good message includes
- The link to the page you are writing about
- What you think is wrong or missing, and where you saw the correct information
- A screenshot of the official source, if you have one
- Your name, if you would like us to credit you for a correction
However, please leave out personal details such as your CNIC, vehicle number, phone number or bank details. We do not need them to answer questions about our content.
Official contacts for challan problems
For your own challan, however, the right place is always the official channel. These are the contacts PSCA and Punjab departments have published; check the official portal if a number or address changes.
Official
Police Helpline 15
Call 15 and choose option 6 to report a fake e-challan message or ask about the e-challan service.
Official
Wrong challan by email
Email PSCA with the challan photo, registration number and a short explanation.
| Problem | Where to go |
|---|---|
| Paid, but the challan still shows as unpaid after 48 hours | Your bank, JazzCash or Easypaisa, with the transaction ID and PSID |
| Vehicle still registered in your name after a sale | Excise and Taxation Department, Punjab (helpline 0800-08786) |
| Someone is using a copy of your number plate | Your nearest police station (file a report), then PSCA review |
| You shared card details with a scam website | Your bank immediately, then the FIA Cyber Crime Wing |
How we handle your message
We use your email address and message only to reply to you and, if you report an error, to fix the page. Moreover, we do not add you to mailing lists or share your details with advertisers. Our privacy policy explains how long we keep messages and how to ask us to delete them.
Frequently asked questions
Can you tell me whether I have an e-challan?
No. Only the official portal can show that. Enter your vehicle number with the owner's CNIC or chassis number on echallan.psca.gop.pk, or follow our e-challan check guide.
Can you cancel a wrong e-challan for me?
No. Use the review option on the official portal or email etclhr@psca.gop.pk. Our guide on cancelling a wrong e-challan explains each step.
How do I report a fake e-challan SMS?
Do not click the link. Call Police Helpline 15 and choose option 6, or report it to the FIA Cyber Crime Wing. Genuine e-challan messages come only from 9915 and contain no link.
Do you offer any paid services?
No. Our guides are free, and we never ask for money to check, pay or clear a challan. Anyone who does is not connected with us.